Crowne Plaza Chicago West Loop by IHG

"I have had several wonderful stays at the Crowne Plaza Chicago West Loop. The hotel was clean, comfortable, and in a great location with easy access to restaurants and everything I needed during my visit. The staff was consistently friendly and welcoming, making me feel at home from the moment I arrived. A special thank you to Tiana, who truly went above and beyond. Her kindness, professionalism, and genuine desire to make sure guests have a great experience did not go unnoticed. It's employees like Tiana who turn a good hotel stay into a memorable one. She is an incredible asset to the Crowne Plaza team. I would absolutely stay here again and highly recommend this hotel to anyone visiting Chicago."

"My first night started off rough only because of one the staffers were rude, but it was all made up by the rest of the staff. They had pretty great attitude and also very helpful. I love the location is located in a great spot close to downtown the room was clean. Shower was great. Ended up having breakfast there and it was also nice and the people were very sweet and helpful at the restaurant overall, I would definitely go back and stay there mostly because of the location and of course the staff was great except for the one incident we had . Overall, I’ll give it 10 out of 10 for my vacation hopefully will be back soon"

"I had a wonderful experience at this hotel, thanks in a large part to the outstanding staff. Regina at the front desk provided exceptional customer service. She was friendly, professional, and made me feel welcome from the moment I arrived. I’d also like to recognize Roxeanne in the breakfast area for her helpfulness and positive attitude. She went out of her way to ensure i had a great start to my day. Both Regina and Roxeanne are true assets to the hotel. Their hospitality made my stay memorable, and I look forward to returning. Thanks, N. Harris 6/4-6/7"